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Privacy Policy

LOAD STRAPS & SLINGS LIMITED

Load Straps & Slings Limited respects the need to protect your privacy and information and have taken a great deal of care to ensure that any personal information you send us remains totally confidential. 

OUR COMMITMENT TO YOU

1. Keep personal information provided by you safe and private.

2. Not use personal information for any purposes other than in connection with undertaking work for you, for the effective running of our business, for account management purposes, keeping you informed of information about our business and as otherwise set out in this document.

3. Make it easy for you to approach us if you have any concerns or questions relating to the holding of personal information.

COLLECTING INFORMATION

By registering or placing an order on this website, via email or by telephone, you consent to the collection, use and transfer of your information under the terms of this policy.

When you order with us, we ask for information about yourself which may include (but is not limited to) your name and address, e-mail address and credit or debit card details. A contact telephone number may also be required so that we may contact you if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.  

Information may also be collected by face-to-face meetings, by telephone, by email or other electronic communications. Sometimes we may be given personal information by others with whom we are in contact and who indicate that your business may have a need for our products or services.

Should you enter a competition or promotional feature, take part in a survey, or request a brochure or any other information from us, we will also ask for your details if required.  From time to time we may also collect information about your usage of our website. This information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested.  We will also use and analyse the collected information to administer, support, improve and develop our business.

We may use other companies to provide services on our behalf, such as fulfilling orders, processing payments, packing and delivery as well as analysing data and carrying out market research.  We will only disclose your information to the extent needed to deliver the services required. If we wish to use your personal information for any purpose other than those listed below we will seek your specific consent.

We may use your information to contact you for your views on our services, as well as to occasionally notify you about important changes or developments to our site or services. Furthermore, we may also use your information to let you know about our other products and services which may be of interest to you. If you decide that you do not want to receive any further communications from Load Straps & Slings, please let us know by sending an email to admin@loadstraps.co.uk.

Please ensure that all personal information which you provide is accurately given to us, as the information which is held is only as accurate as the information provided in the first place.

WHAT WE COLLECT

1. Company Names

2. Company Addresses

3. Individual employee names

4. Contact Phone Numbers

5. Email Addresses

6. Credit Check (following an order)

7. Client customer details (for delivery/contract purposes)

8. Trading statistics from transactions with Load Straps & Slings Ltd

9. IP Addressed from use of Load Straps & Slings Ltd Website

USE OF YOUR INFORMATION

1. To process quotes and supply of goods or services to you.

2. Internal record keeping.

3. To improve our products and services.

4. To regulate the quality of what we do on your behalf.

5. We may from time to time provide personal information to those outside of Load Straps & Slings to assist us in providing products and services to you. For example, we may need to provide personal information when organising the supply of equipment from other suppliers.

PAYMENT SECURITY

All credit card information is encrypted when it is transferred over the internet using SSL Encryption via a payment processing provider. We do not store or file any payment information in any format, when payments are made via our website or telephone. All credit card information used in during a purchase is destroyed upon transaction.

OUR LEGAL OBLIGATION 

There is a requirement for us to keep records for VAT and other financial and regulatory purposes.

LEGITIMATE INTERESTS

It is possible that from time to time we may wish to communicate with you concerning matters which may be of interest to you. The nature of such contact will be:

- To inform you of any changes to our products or services.

- To provide you with news in our field of operation which may be of interest or relevance to you. 

- To communicate offers and promotions, product launches or other developments of a similar nature.

- To communicate other developments at Load Straps & Slings.

COOKIES

Cookies help to analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, the use of cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Other sites linked to the site may also send cookies; however we do not control such activities. If you decline a cookie, you may not be viewing a site in a way in which it was designed to be optimally presented. By declining cookies it may prevent you from taking full advantage of the website.

MAILING LIST

Load Straps & Slings may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address you have provided. If you do not want to receive offers and promotions by email, you can unsubscribe by contacting admin@loadstraps.co.uk or at the time when you are creating your Load Straps account. Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more.

IP ADDESSES

An IP address is a number automatically assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognise and communicate with each other. We do log IP addresses, or the location of your computer on the Internet, for systems administration and troubleshooting purposes. However, we do not use IP address logs to track your session or your behaviour on a website or application.

EXTERNAL LINKS

The website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. Load Straps & Slings is not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links. If you do access any third-party websites linked to this website you do so at your own risk.

Load Straps & Slings will not be responsible nor liable for your use of any other websites which you may access via links within this website. Load Straps & Slings does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Load Straps & Slings. 

RETENTION OF INFORMATION

We will only retain personal information for as long as necessary to fulfil the purposes it was collected for as set out in this Privacy Policy.

 

In relation to those who enquire about our products and services but do not go on to purchase them or who we are told may have an interest in our products or

services but do not go on to purchase them, we would not normally keep personal information for longer than 2 years after the year of the last communication from you, or where we do not receive a communication from you for longer than 2 years after the year of our initial contact.

 

Concerning the supply of goods or services to you for a period following conclusion of the supply. This will be 7 years or in cases where the lifespan of the product is longer, the lifespan of the product. This longer period is for product safety reasons.

 

In some circumstances you have the right to request erasure of personal information held. This will be addressed below.

 

YOUR RIGHTS

You have the right to make what is known as a Subject Access Request to obtain a copy of the personal information which we hold about you. If you make such a request we are required, in most circumstances, to provide a copy of the personal information without charge and within 30 days.

 

You may also seek confirmation of the nature of personal information which we hold about you without seeking a copy of the information itself. 

 

It is important that you keep us up to date with any changes to the personal information provided. Subject to that you have the right to ask us to correct or complete any inaccurate or incomplete data held about you. It is possible that evidence will be required of the new information provided.

 

You are entitled to ask us to delete or remove personal information held where there is no good reason for us to continue to hold it. It may not always be possible to comply with your request due to ongoing obligations in relation to the personal information, where this is the case you will be informed and be told of the reasons why it is not possible to comply with the request.

We have put in place appropriate security measures to prevent the personal information provided from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to personal information is limited to employees and contractors who have a business need to know personal information. Personal information will only be processed upon instructions from ourselves. Procedures have been put in place to deal with any suspected breach of the requirements under the GDPRs. You and/or the Regulator referred to below will be notified of any potentially significant breach.

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