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Terms & Conditions


1.1   "The company" and "the supplier" refers to Load Straps & Slings Limited. 
1.2   "Customer", "you" and "your" refers to and includes all visitors to the website and the organisation or person placing an order via this website, phone or email.
1.3   "Agreed Terms" refers to these Terms & Conditions. 

1.4   "Carrier" refers to any third party responsible for transporting purchased goods from the supplier to the customer.
1.5   "Goods" refers to any products or services that the supplier advertises and/or makes available for sale through this website. 
1.6   "Content" refers to any image, text, graphics, audio, video, data compilations and any other form of information capable of being downloaded and or stored in a computer that appears on or forms any part of this website.
1.7   "Order" refers to an offer by the customer to purchase goods.
1.8   "Website" refers to
1.9   "Contract" refers to these agreed terms as applied to any order placed by the customer and the supply of goods by the supplier. The contract is the entire agreement between supplier and customer in relation to its subject matter. 

2.1   The customer must follow the onscreen prompts in order to place an order. Each order placed is an offer by the customer to buy goods subject to these agreed terms.
2.2   By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 020 3978 2137, or via email to

2.3   Once an order has been placed, the customer will receive an email confirmation or order acknowledgement form from the supplier acknowledging that the supplier has received it. The supplier will confirm order acceptance by sending the customer a dispatch confirmation email or Invoice. The contract between the supplier and the customer will only be concluded when a dispatch confirmation email has been sent.
2.4   If the supplier is unable to supply the customer with the g
oods for any reason, the customer will be informed via email and the order will not be processed. If the customer has already paid for the goods, the supplier will refund the customer the full amount including any delivery costs incurred within 14 working days.
2.5   The supplier will assign an order number to the customer’s order and provide it when the order has been accepted. The customer should be prepared to provide the supplier with the order number any time they contact the supplier. 
2.6   Prices and availability of goods are subject to change at any time without prior notice.
2.7   Delivery prices will be calculated during che
ckout. These are subject to change at any time without prior consent. Delivery prices are not final at checkout and the customer may need to pay additional charges prior to dispatch incurred due to the weight and/or size of the order, weight of an individual item and delivery location. Please see our delivery and returns page for delivery terms & conditions. 

2.8  If an order is placed outside of the website, either by phone or email, the supplier will provide the customer with an Order Acknowledgement Form and issue a invoice for the goods. The invoice must be paid in full within 30 days of issue. If payment is not received in full within 30 days, the customer will incur a late payment fee. 

3.1   The contents of the website including photographs, images and diagrams displayed on the website are for illustrative purposes only. Although every effort has been made to display the products and colours accurately. The colour of the goods may vary slightly from the images displayed. The supplier does not accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
3.2   The supplier has made every effort to ensure that the product description and specification be as accurate as possible, all sizes, weights, dimensions, capacities and measurements indicated on the website have a 10% allowance.
3.3   Due to a high stock turnaround time not every product will always come exactly as seen in the image. you may receive a product in a different shade or with small differences to the hardware itself. If you have a specific requirement please call us to confirm the specification you require. 
3.4   All goods supplied shall be tested, marked and certified where necessary as required by the legislation in force at the time of delivery of the goods. 
3.5   Test certificates will be delivered to the customer at the time of delivery of the goods. The company are authorised by the supplier and/or it's approved test house and appointed tester to issue Test Certificates on their behalf.
3.6   The supplier will not accept any claim for consequential loss or damage resulting from the use of our goods.

4.1   The price of goods excludes VAT. The VAT will be calculated and added during the checkout process. 
4.2   The price of goods does not include delivery charges. Delivery charges are calculated during the checkout process before the order is confirmed.
4.3   Prices for goods are subject to change at any given time. 
4.4   If an order is being despatched to a destination outside of the European Union (EU) then the sales tax will be zero on goods but still charged on delivery.  If the order is being sent to a member state of the EU then the selling price will be plus VAT and delivery plus VAT. The customer will be responsible for the payment of any customs or import duties levied once the package reaches the destination country.
4.5   The supplier does not warrant that the price of the goods displayed on the website is accurate at all times. The supplier will check prices as part of the dispatch process. If the correct price of the goods is higher than the price stated on the website, the supplier will contact the customer to inform them of this error and the customer shall be entitled to purchase the goods at the correct price or cancel the order. If the supplier mistakenly accepts and processes an order where a pricing error is recognised the supplier may cancel the order and refund any sums paid within 14 working days.

5.1   The supplier endeavours to display the most up to date and accurate availability for all goods throughout this website. However, occasionally an item will be out of 
stock and if this is the case this will be highlighted when you are browsing the website and again in your shopping basket. If an item goes out of stock and it has not been
updated on the website we will contact you to discuss how you would like us to proceed with your order.

6.1   The goods are specified for use in the UK and all reasonable care has been taken by the supplier to ensure that the goods appearing on the website comply with all applicable UK Laws. The supplier does not warrant that the goods comply with the laws, regulations or standards outside the UK.
6.2   The supplier provides a warranty that on delivery the goods shall be free from material defects in design, material and workmanship and be fit for purpose.
6.3   If the customer gives the supplier notice in writing within 48 hours of receiving the goods that some or all of the goods do not comply with the warranty set out in clause 6.1 the supplier will repair or replace the defective goods or refund the price of the defective goods in full, once the customer has returned the goods to the supplier. 
6.4   The supplier will not be liable for breach of the warranty set out in clause 6.1 if the defect arises as a result of fair wear and tear, wilful damage, negligence or abnormal storage or working conditions. If the customer has adapted, altered or attempted to repair the goods. If the customer makes any further use of the goods after giving notice under clause 6.3.

7.1   References to liability in this clause include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, delict (including negligence), misrepresentation, restitution or otherwise.
7.2   The Supplier accepts no liability or duty of care in the event that the Customer resells the Goods.
7.3   Nothing in these Agreed Terms limits or excludes the Supplier’s liability for:
  (a)    death or personal injury caused by the Supplier’s negligence;
  (b)    fraud or fraudulent misrepresentation; and
  (c)    breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
7.4   Subject to clause 12.3, the Supplier will under no circumstances be liable to the Customer for:
  (a)    any loss of profits, sales, business, or revenue; 
  (b)    any indirect or consequential loss.
7.5   Subject to clause 12.3, the Supplier’s total liability to the Customer for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods.
7.6   Except as expressly stated in these Agreed Terms, the Supplier does not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Agreed Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, the Supplier will not be responsible for ensuring that the Goods are suitable for the Customer’s purposes.
7.7   The supplier takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
7.8   The supplier will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

7.9   The supplier may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of the supplier.

7.10   No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. 


8.1   The supplier will not be liable or responsible for any event outside the supplier's control.

8.2   In the event of an Act of God, accidental, industrial action or other such incident is to occur, the supplier shall be entitled to cancel or delay the supply of an order.

8.3   If an event outside the supplier's control takes place that affects the availability of the supplier to perform the supplier's obligations under the contract:

 (a)   The supplier will contact and notify the customer as soon as reasonably possible

 (b)   The supplier's obligations under the contract will be suspended and the time for performance of the supplier's obligations will be extended for the duration of the event outside the supplier's control. Where the event outside the supplier's control affects the delivery of the goods to the customer, the supplier will arrange a new delivery date with the customer.

8.4   The customer may cancel the contract affected by an event outside the supplier's control which has continued for more than 30 days. To cancel the customer must contact the supplier. If the customer opts to cancel, the customer will have to return any relevant goods that have already been received and the customer will be refunded in full, including any delivery charges.


9.1   The contents of this website (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered

trademark of Load Straps & Slings Ltd.  ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.​

9.2   By continuing to use the website, the customer acknowledges that such material is protected by applicable UK and international intellectual property laws.


10.1   The Supplier reserves the right to make changes to the website and these terms and conditions at any time. Any changes will take effect immediately. The customer will be bound by any changes to these agreed terms from the first time the customer uses the website following the changes. You should, therefore, read the terms and conditions each time you access this website.​

10.2   The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.


11.1   The website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. Load Straps & Slings Limited is not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links. If you do access any third-party websites linked to this website you do so at your own risk.

11.2   Load Straps & Slings Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Load Straps & Slings  Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Load Straps & Slings. 


12.1   The supplier makes no warranty or representation that the website will meet the customer’s requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate.

12.2   No part of the website is intended to constitute advise or recommendation and the content of the website should not be relied upon when making any decisions or taking any action of any kind

13.1   These Terms and Conditions and your use of our website are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. 

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